arhaus customer service complaints arhaus customer service complaints

(0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! This is not something that I would have expected from a $3000 dining table. Our Worry-Free Protection Plans include coverage for accidental damage which is not covered by our Limited Warranty. I have been looking for a chandelier for a while and I had some time to kill before my movie so I wondered in. The price points at Arhaus tends toward the higher end, although there are oftentimes online sales and specials to be found. My favorite furniture store! Loved working with Etta and Chris. Arhaus Furniture has an overall rating of 2.7 out of 5, based on over 529 reviews left anonymously by employees. Read complete details for Arhaus Archarge Credit Card Accounts. I was not told this at order time. The deliveries went smoothly and my purchases arrived quickly. I was sent a second label that i used for the second box. Have bought several pieces in the past, but never again. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. Arhaus Upholstery - Conover, NC WEEKLY HOURS Monday - Friday > 40 Hours per week Overtime as needed DEPARTMENT Customer Service REPORTS TO Customer Service Supervisor POSITION DETAILS JOB PURPOSE The Customer Service Associate is responsible for assisting the Customer Service Lead Person and Manager. The prices are very competitive and the staff is stellar! We also purchased 6 leather:tacked dining chairs recently. We started a collection of nice pieces when they came up as floor samples and now we just finished remodeling our first home and stopped by Arhaus last night. Can I return an item to a store location? A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. * *Promotional financing available with Arhaus Credit Card Accounts offered by Comenity Bank who determines qualifications for credit and promotion eligibility. Collaboratively, they helped me select beautiful fabric/leather for my pieces, which I love. On another point the art we have received couldn't have been better packaged and the delivery was great. As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later. The furniture itself has held up well with 5 kiddos, however the cushions have not. I ordered several dining chairs that kept coming in damaged. The bedroom set has arrived and we couldn't be happier! We discovered the Tahoe, which is even better. Absolutely stunning store and I love all their merchandise! The level of customer service was exceptional. The Palmer bedroom set we purchased looks great and very impressed with the quality. Both Batman, my little pup of the house, and myself enjoy our mornings on our new Hamptons chairs. This new rep stated she will contact me by the end of the week once she hears from UPS. We have had a fantastic experience from design collaboration, ordering, delivery and follow-through. The lady was super nice and I received a prompt answer which is nice in today's world of purchasing. Love the furniture but pretty bad customer service. Sep 3, 2019 - Corporate Concierge in Boston Heights, OH Recommend CEO Approval Business Outlook Pros The company as a whole is awesome. . Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. CS suggested I call furniture solutions, when I called all I got was a recording with 4 options to press. My chairs also came in less than 1 week in perfect condition! When it comes to your own comfort, your own body is the only North Star. I tried several times to order them, each time being told that I would definitely get my chairs. They have moved my delivery date multiple times and can not commit to anything. Our salesperson during this timeframe had moved from the Northpark Arhaus to the Fort Worth location. Reduce the excessive fees charged for returns. Unfortunately, we cannot transact Arhaus Gift Cards online at this time. If not reported within 14 days of delivery, the defects and variances will be considered acceptable and will not be accepted for return or exchange. They have a huge selection of their furniture and are more than willing to help you every step of the way. He went above and beyond to make sure my husband and I were satisfied. Each locale has different laws regarding the taxation of merchandise as well as freight and handling. I had been looking for a while and when I found this set I fell in love. See Arhaus Furniture salaries collected directly from employees and jobs on Indeed. I purchased several pieces of furniture from Arhaus. Not to mention terrible quality. Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. Slumber Search is supported by readers. An old man in his 60's named Tracy was very quick to kick us out for merely looking around. If you use one of these and buy something, Slumber Search may make a small amount of money. Poor customer service. Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. They did not put aside my chairs and I was told too bad because they no longer have them. They promised a discount. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. He was very rude and said "you're done looking around get out." Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. With only a copy of a floor plan in hand, Heather was able to understand our aspirations and provide the perfect design suggestions (for both key furniture items and complimentary accessories) that completed our apartment and immediately made our new home exceptional. Go in and take a look, you'll be surprised at the quality, variety and the prices! A The website (URL) for Arhaus is: https://www.arhaus.com/store/leawood-ks/ Q How big is Arhaus? Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. Out butts hit the wood on the seat cushions. The follow up service is just as slow. At Arhaus, were committed to products of great integrityfurniture made with uncompromising quality and care. DUTIES AND RESPONSIBILITIES Who is looking at this furniture before it goes out for delivery? Unfortunately I came across a very rude male associate who picked up the phone by the name of Tracy. 2 fake leather saddle stools I purchased showed wear after only a few months even though I hardly sit on them. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. If you're not sure about which rug to buy or are deciding between a few options, Arhaus also sells rug swatches for shoppers to see how the rug and colors will look with their existing decor. Cannot be returned. Delivery time is problematic with this company. Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! The new Arhaus store in Colorado Springs is horrible. We love Arhaus UTC. The woman stated she would submit an email to UPS and when they responded, she would be in touch with me. It was our first time shopping there and we are very pleased with their customer service and they wanted to make sure we were happy. Daniel, our designer, was extremely helpful and kept us informed on delivery dates. Staff all Wearing masks, and everything is very clean. Salary information comes from 1 data point collected directly from employees, users, and past and present job advertisements on Indeed in the past 24 months. We realize that Alyssa certainly did not need to take over our problems and she could have easily redirected us back to Northpark or to the corporate office but it has been her time and time again going above and beyond for us. It was delayed in May, promised it would arrive in late June. Arhaus Design Consultants are here to help realize your style story during a complimentary in-home or in-store design consultation. They just ignore the questions. We recycle copper into tabletops and transform tree roots into chairs. I am still waiting for my lamps which I've been told yesterday that it missed the delivery truck again, for the second time (1 month total, as they get deliveries every 2 weeks). She is so kind and helpful and cares about your satisfaction with the service and the products we bought. DO NOT BUY the worry-free protection. I can't thank him enough for being so friendly, helpful, and honestly just a normal person.. without trying so hard to sell something that actually sells itself. I will return it and have taken a photo of what was delivered so it cannot be denied as the item sent. I had a few hiccups with my personal choices and Arhaus totally accommodated my needs. I wanted the space to have a totally different vibe than my home. and he said he has to contact with other department to handle this and have her call me back with details, but didn't hear from anybody for a week again. It's an amazing piece and like no other. Thank you to Michael and Kat for helping me select the perfect furniture for my home. As we walked through the showreom we saw so many things that we loved! The aesthetics of Arhaus is simply beautiful. I will rather go to Bob's furniture. No return emails. We accept the following: VISA, MasterCard, Discover, American Express, the Arhaus Credit Card (Archarge) as well as Arhaus Gift Cards and checks (by phone or in-store) and cash (in-store only). We have made a commitment to the earth's resources by developing unique, yet functional pieces from recycled natural resources. You know those sales people that just bug? What a beautiful store! We ordered two couches from Zane at Arhaus and had an excellent experience with him. Ordered an expensive coffee table after seeing in store and online. Own projects from concepting to delivery of final product. If not only for the fact that I love love the Arhaus style, I would definitely go somewhere else to get my furniture and accessories, where customers who pay $$$$ are treated way better! Also, when we did finally schedule delivery it was on time and they called and texted with a very narrow delivery window so we were not sitting waiting for hours. Does someone need to be home to accept my delivery? Thank you Tracy. For your convenience, Arhaus provides guest checkout - no account is needed to order online. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. My wife and I discovered Arhaus long before we had a house to put any furniture. I asked for my money back. Customer complaints are pieces of negative feedback about a company's product, service, or support experience. We furnished our dinning room, formal living room and family room furniture at Arhaus. They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. Overall I am I giving this a 4 star because of Tricia. Anyone can write a Trustpilot review. We are talking about approx 1k on an order of over 20k. 2023 ForLocations.com All rights reserved. Definitely coming back to finish off my home! Do I need to create an account to order online? After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. The package is sitting in the lobby of my building and its become an eye sore. My sales person, Cheryl Jones was amazing, patient and addressed my every concern. We purchased a rug from them and two months after receiving it looked like it was over 2 years old. Much better service from both. I spend about $5k to purchase the patio furniture last December. They were delivered yesterday, and three out of the six had scratch marks on the legs. Here are 8 tips for writing great reviews. The back cushions are not sewing straight. Zero customer service. All quality and service has been phenomenal. | Read 21-40 Reviews out of 40 I will be sure to pass my experience along to anyone who is looking for furniture - nothing but disappointments with this company and employees!! Start with a fabric or finish swatch to ensure the perfect choice. No issues with ordering, delivery either. These are normal characteristics that will not affect the performance of your piece and are not considered a manufacturer defect. You can make them your self quicker and for half the price. Loved working the manager Chris- I ordered most of the pieces from him; very helpful in picking the right furniture and accessories for my new homeI can't say I'm as happy working with other staff (when Chris is not available on phone) in the store who messed up my new orders/ requests or delivery dates or simply didn't know much on how to help a customer. 4,200,070 reviews on ConsumerAffairs are verified. This was my first and last Arhaus experience. Coffee table arrived after extended wait with large black streaks all over it. Beautiful furniture at shocking prices. Would definately recommend the store and their delivery again! So it was that time of life again, furniture shopping time. A Arhaus employs approximately 20+ people. They have gorgeous unique quality pieces at affordable prices. Taxes are based on the laws and regulations of the state or province indicated by the shipping address. The beauty is in the natural variations, the irregular distresses, sporadic oxidations, and color fluctuations. Lisa R. said: During my recent kitchen renovation, I searched high and low for an, Karen P. said: My second time here. They should offer free delivery over a certain amount spent. Apply today at CareerBuilder! Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. The furniture is beautiful, current and they have unique things . Sales rep did further investigation and it seems that my order has not been processed at all! It looks amazing and well constructed. Mediocre over-priced inventory coupled with poor customer service is a recipe for failure. I can't say enough about the beautiful furniture, Miserable customer service on the delivery side, Misleading invoices and exceptionally poor customer satisfaction, Poor quality and even worse customer service. It's perfect for our Great room. Lastly, the fired our customer care person mid process :( and he was the main reason we choice this store. NO. Kat helped me (I need the help) pick out custom fabric and leather for my Remington sofa and Ranch ottoman; Michael mailed me the samples.