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BART is primarily selling paper tickets from the vending machines. To provide payment, log in to your Clipper account and edit your Primary Payment method. You can also carry on one small piece of luggage and one personal item. Our terminal in Seattle is only open 6:30am 10:30am for check-in and processing. My card shows it was cleared month ago but the card is saying it doesnt have enough money. Seating class changes between Standard and Premium seating will require agent assistance. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Log in to your account with the email address we have on file and provide an updated email address. We do allow walk-up day-of guests to purchase tickets if space allows. Every rider needs their own digital card (multiple cards can be added toa phone's digital wallet). Funds are immediately available when added using a vending machine at BART. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. Limited-use tickets are not available on phones. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. We strongly recommend that you check-in online prior to arriving at our terminals for travel. Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Choose to stay logged in or to log out. At your request, we can mail you a new card with your balance restored, typically within 2 business days. A single beep and a green light means you paid for your ride. Everything you need to know when you travel with Clipper! Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. Here are some great resources to check out: For the quickest response, please use our Contact Us page to submit your request. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. All rights reserved. 2020, Metropolitan Transportation Commission. Yes, you can use the Clipper app to manage your account on your phone. Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. We do allow walk-up day-of guests to purchase tickets if space allows. US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. We notify customers 30 and 60 days before the expiration date of their payment card on file. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep 877.878.8883. What if Im having trouble using my Clipper card at a bike share station? For account-related You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. TDD/TTY: 711 or 800.735.2929. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. You can also set up Clipper on your phone through Apple Wallet. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. You will need to tag your card to a card reader or ticket machine to activate it. Reddit and its partners use cookies and similar technologies to provide you with a better experience. What happened to my order? I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. Clipper account access including checkingyour balance can be found on the Clipper website. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Muni Fares & Passes. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. If you are not on the boat 15 minutes before the boat is scheduled to leave, you forfeit your seat and your fare. Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. Imagine you want to take a trip on SMART that costs $5.50. A little work up front helps you save money. Please visit theUS Homeland Security websitefor more information. If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. Add Clipper to your phone before you take-off! This means we couldnt process your payment for automatic reloading. Hotel Package: Non-refundable within 4 days of travel date. U.S. Immigration . All FRS Clipper employees and crew are fully vaccinated against COVID-19. Answer: If you are referring to a cash balance, then per Jon Guan's answer (and the Clipper FAQ), no it does not expire. Email: FanAssist@Clippers.com. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. Youth/Senior Cards. This page includes debit cards and refunds. Choose to stay logged in or to log out. To find out more information about replacing an RTC card, please visit 511.org. Riders pay for BART with Clipper,the Bay Areas all-in-one transit card that is alsoaccepted on other transit systems in the region. The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? Check Clipper News for holiday or modified hours. We will send an email to confirm that you have updated information in your account. When will I be charged for my Auto-Reload value? With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. And you can do it anytime. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. Discounts; Where to Use; Follow. Your card should arrive within 5 to 10 days. The programgives qualifying adult riders a 20% discount on BART trips. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Pay With If one does not use the Clipper card for six months, it can be frozen. When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. 4 yr. ago. Make sure you always have a current email address on file. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. Learn more about required travel documents. Clipper is now available throughApple Pay and Google Pay. To find out more information about replacing an RTC card, please visit 511.org. Please learn more about traveling with pets. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Indeed! Choose to stay logged in or to log out. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. It currently shows I have the amount in the pending passes area but shows I have it in cash value. 2020, Metropolitan Transportation Commission. The passenger-only round-trip fare for the Victoria Clipper ferry ranges from $115 USD $160 USD for a 7-day advance purchase round-trip ticket depending on the time of year. Dumbarton Express. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. Your session is about to expire due to inactivity. For more information, visit Sales and Service Locations. Account Management. No. In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel. Tickets Season Tickets Miniplans Member Center Ultimate Clips Pass Group Tickets Suites. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Am I reloading this wrong online? No input is required. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. The Salish Sea is world famous for observing a vast array of whales and sealife. Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. Learn more on our luggage policy. Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, How did $300 disappear from our Clipper cards? What if I buy a new 31-day pass before my current pass expires? Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. How can I set up my card to automatically reload? Key Clipper information translated to Chinese. Some purchasing limits applyas outlined on our sales page. As of October 2022, new plastic Clipper cards are in limited supply at SFO station due to global supply chain issues. Registered cardholders can report lost, stolen or damaged cards and request replacements. Can I set up Auto-Reload for cash value and a pass? For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. #16 of 92 Boat Tours & Water Sports in Seattle. Please have your vaccination card or a photo of it ready in the event you are asked to show it. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. Learn more about using Clipper on your phone. Yes. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. To add value to your Clipper card, open your mobile wallet on your phone. You can add value to your card or make other changes to your Clipper account by using our automated phone service or the Clipper website. Choose your payment method and complete the order. We strongly encourage customers to take advantage of the time to unplug from technology! Keep your phone handy in case an inspector asks to see your fare. Requires iPhone 8/Apple Watch Series 3 or later. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. Select "Transit card" and "Add Clipper card". Riders are encouraged to get a Clipper Card to avoid the surcharge. Discounts; Where to Use; Locations . All discounts are set up in advance through Clipper. Weekly and monthly passes are not available. Find your service: AC Transit. What does it mean to pick up my value and why do I have to wait to do it? If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. Log in to your account to add a Backup Payment method. No, every rider needs their own card or device (phone or watch) to pay for fares. I'm visiting the Bay Area. If you dont have enough cash to add the minimum balance to exit the station, please speak with the Station Agent for access to the free area to add value. Caltrain. Children from countries other than the US or Canada will require a passport and possibly a Visa. Clipper is available for mobile phones through eitherApple PayorGoogle Pay. The discount is even greater if you add multiple nights! Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. All guests are welcome to use the top outside viewing deck as desired during our trips.