gotrax scooter troubleshooting gotrax scooter troubleshooting

Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. How do you check the odometer on the GXL V2? Try recharging the battery pack for 8 hours. Now you are finished and ready to test your work. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. If you can not grip the top with your fingers use a pair of pliers to assist you. For example, only standing with one foot on your hoverboard can cause some models to beep. Test The Battery Pack On A Scooter That Runs. Roller Blades/Bikes. GOTRAX - F5 Electric Bike. Back fender completely broken off, bottom screw plate snapped. I tried these fixes and the problem got solved. I absolutely love this scooter. `f25Jz>`lf(< @%-vCN It was the front wheel so more difficult, cost 40 for replacement. If all of them work normally, then you need a new charger. If the scooter works after disconnecting the brake switch then the brake switch is defective. Here is a link to find the manual for your Gotrax hoverboard. When the scooter is powered on, press the power button 3 times to switch the speed unit display. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! Therealjondotcom 3 yr. ago. Has refused refunds. Turns on but shows zeros no matter what. Search General questions or product specific choose what you're looking for from our awesome drop down menu. GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. Of course, you could also have an issue with your battery. GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. Apr 15, 2021 Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. bay_blade2000 3 yr. ago That's not what I am saying at all. It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). You can get it started again if you press the button so it's probably not a power issue. Circuit breakers are usually on the outside of the scooter. :~f 12`L,@" Free standard shipping with $35 orders. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. E02 - Adjust your brake calipers so that they operate effectively. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. Missing tire extension - poor quality control. Gotrax recommends 3-4 hours for charging time. Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. Resolved through warranty, in the mail. I didn't realize my tires were about half the recommended psi. Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. I have had it for over a month now and have had zero problems with it. Problem not solved. Hold down the power button for 10 seconds. First, plug in your charger and make sure that it works before continuing. Thus can not charge scooter. When GOTRAX GXL V2 display is blacked out you can release Power Key. When you connect the charger to the hoverboard it will turn red to let you know it is charging. You can now turn your hoverboard back on.*. 110 20 My GoTrax (about 5 months old) started acting weird today. Has seemingly chose to simply respond but not take action (i.e. 0000007190 00000 n Always be sure to consult the . If your charger does not turn green when you plug it in, your problem may lie in your charger. I cant find anyone who sells them including the gotrax website, acisneros0873 - Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. Check Out Our Guide! I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. Check which of them the problem is and get it fixed immediately. It goes fast and I can go up big hills . We'll go through each electric scooter and the error codes that occur. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. 0000002873 00000 n We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. Scooter is in the dumpster. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. . - Easy fix. With the rise of electric scooters, it is important to know how to read a wiring diagram for your GoTrax scooter. If your Gotrax hoverboard will not turn back on you are experiencing an issue. 0000017087 00000 n Learn more about your GOTRAX from full overviews and specs to troubleshooting. The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . hb```b``b`B uHGC@Z&yn)~v@P U I=@:Yg'j][ 3JSK>X~3S$)-BKD'y&Mj<>#2&w+[2DS/4dN P]-zWi^3wXBK This is an internal issue and the bike should be sent back for repair. 0000047449 00000 n Jan 7, 2020 Please Note, some electric scooters share error codes. Further, the locking pin is completely . E5 - Replace controller / replace entire product. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. A fully charged battery will have between 36 and 42 volts. It is possible to check the voltage of your battery using a voltmeter. will respond to the email but the response itself is not helpful). Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. This scooter is giving a E3 Error code and the manual simply states to replace the console. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. You will see the LED lights start to flash. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. Visit the Gotrax . PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. So in short. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. E07 - Replace Motor or Motor Wheel Assembly. 0000006275 00000 n Entice customers to sign up for your mailing list with discounts or exclusive offers. Can you please tell us how we can improve this article? I try and ride economical to maximize range and durability. Learn more about your GOTRAX from full overviews and specs to troubleshooting. I've emailed support but I'm waiting. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. For example, only standing with one foot on your hoverboard can cause some models to beep. Even if just pressing for a second - Kind of scary actually. If this does not work, replace the console. *You may need to perform a recalibration up to three times to fix your issue. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. Power completely shuts off while riding. {k-m3gKjx Press Power Button once again to power on . Kick stand wobbly. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. Take off the console and pull out the battery, checking all the connections. For further repair and troubleshooting help please visit our repair help area. GoTrax - GMAX Electric Scooter. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. All rights reserved. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. error: As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. Troubleshoot common issues with your gotrax hoverboard with our handy guide. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Find your product below and click the link to be directed to the specific information for troubleshooting. Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). If the scooter is off but still takes off, this means that the control box is damaged. This scooter is giving a E3 Error code and the manual simply states to replace the console. New comments cannot be posted and votes cannot be cast. If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. If it's not been used for a while, it might need charging. We show a quick view. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Listen or look back to see if the rear wheel is slowly spinning. E10, E11, E12 - Contact GOTRAX Customer Support. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers How to restore default settings on GOTRAX GXL V2. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. A revolution is on the way - and Electric Scooters are leading it! Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. When the battery is fully charged it will change from red to green. E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. GOTRAX. GoTrax V2 Not Working. From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! I will come back and edit the post if I experience anything that you've listed. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Once you ensure the position is correct, gently slide the pack into the tiller. Here is a link to find the manual for your Gotrax hoverboard. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Please contact our customer service team if you are experiencing problems or need more detailed information. 20 MPH Max speed and durable 10 . Looks like spring issue. 0000002987 00000 n Listen or look back to see if the rear wheel is slowly spinning. Can't get the scooter to start. I continue to struggle with GOTRAX's customer support team. If the battery is fully charged, then the issue is likely with the motherboard or wiring. But, as soon as it worked for quite some time, it started showing various problems. Will this problem come back? Scary at first. As you can see here I was able to do it with my fingers. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. Visit our Battery Pack Load Testing Guide. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. I kicked off the odometer began registering speed. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. Hope you find this video helpful and thanks for watching.Amazon Link to Similar Thumb Throttle to GoTrax G2 if needed:https://amzn.to/3H2eND8Amazon Affiliate links to some of my favorite Tools/Items if interested:Any links you click on helps support the Channel and I greatly appreciate it!Link to DeWalt Cordless Gyroscopic Screwdriver if needed:https://amzn.to/311yacxhttps://amzn.to/35TETZBLink to DeWalt 8V Battery if needed:https://amzn.to/3r9ZiB2Link to TOMLOV 7\" Microscope if needed:https://amzn.to/3GRgOCULink to Andonstar 407 if needed:https://amzn.to/30m3otPLink to SKIL Screwdriver if needed:https://amzn.to/36UgtgvLink to 200MHZ Rigol DS1202Z-E scope if needed:https://amzn.to/35UVTLILink to Aven Soldering Iron if needed:https://amzn.to/388aVziLink to Weller 200W Iron if needed:https://amzn.to/30nzhT2Link to Hakko Iron if needed:https://amzn.to/36TDWyvLink to 858D Hot Air Station if needed:https://amzn.to/2NnBsR2Link to Desoldering Gun if Needed:https://amzn.to/2SOTVIMLink to M12 Cordless Soldering Iron if needed:https://amzn.to/35XiFCpAmazon Link to Heavy Duty OLFA knife with Locking blade if needed:https://amzn.to/3EjiYZwLink to Board Holder if needed:https://amzn.to/3881akALink to Flexible hose arms for helping hands if needed:https://amzn.to/2TpkuFCLink to Extra Long Security bits if needed:https://amzn.to/2No9gxhLink to Uni-T 0-30V 0-5A Power Supply if needed:https://amzn.to/2u3euaULink to Similar to Drok DC-DC Converter if needed:https://amzn.to/3eUJZYkLink to GM328 if needed:https://amzn.to/30rBFrJLink to Drok 5A DC-DC Converter if needed:https://amzn.to/2O6ZGT7Link to Yeeco 5A DC-DC Converter if needed:https://amzn.to/3egOi1XLink to WD-40 Contact Cleaner (Plastic Safe):https://amzn.to/2Yjo6e5Link to 150W Electronic Load Tester (Capacity Tester):https://amzn.to/2NZ4fz5Link to Longrunner Component Tester if needed:https://amzn.to/3lXrZ1vLink to FlirOne USB C if needed:https://amzn.to/36VX1jniOS version:https://amzn.to/2NqAP9qLink to Rigol DS1102E Scope if needed:https://amzn.to/35UVLvILink to 3/4\" Heat shrink if needed:https://amzn.to/3bxqoMDLink to 1\"x 36yds Kapton Tape if needed:https://amzn.to/2RH67ybLink to 3M 69 3/4\" High Temp Glass cloth tape if needed:https://amzn.to/3fBt3Xz--------------------------------------------------Link to MESR-100 if needed:https://amzn.to/2RkcfbdLink to BK Precision 879B if needed:https://amzn.to/36Q2Y1gLink to Atlas ESR-70 if needed:https://amzn.to/2QR1z4WLink to Atlas DCA55 if needed:https://amzn.to/2RhrcuPLink to Fluke 376FC if needed:https://amzn.to/30w1uqRLink to Andonstar 302 Microscope if needed:https://amzn.to/38hMO1dLink to Smart SMD Tweezers if needed:https://amzn.to/2TTkkcrLink to 30A Battery Protection Board LV Cut-Out if needed:https://amzn.to/3w0wxuB---------------------------------------------------Link to DM18RL Adapter for Ryobi Tools if needed:https://amzn.to/30mVaSjLink to Yeeco 75W DC-DC Converter if needed:https://amzn.to/2NGOAB9Link to M18 Adapter W/USB if needed:https://amzn.to/2uPhgBeLink to XT-60 Connectors if needed:https://amzn.to/384nGe2Link to AST Labs Heavy Duty Jumpers if needed:https://amzn.to/2FRRdviLink to Tite Reach if needed:3/8\" only: https://amzn.to/3ab8U7a3pc set: https://amzn.to/2sqU77p Of course, with any new or growing technology there are often hiccups along the way. Include an image for extra impact. 0000256654 00000 n Happy to help! Brand new battery not holding charge. Turn the key or power switch on and engage the throttle all of the way. If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. When the battery is fully charged it will change from red to green. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. Aug 15, 2020 If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. If the battery is fully charged, then the issue is likely with the motherboard or wiring. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. We check over 250 million products every day for the best prices. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. 3. Grab the new battery pack and ensure that your are installing the battery pack correctly. If the wheel spins only when the battery charger is plugged into the scooter then the . You can recalibrate your Gotrax hoverboard by following the instructions above. Check the lights, the brakes, and all the features, and make sure they are all working properly. But when I press the throttle, nothing happens. Looking For The Best Lock For An Electric Scooter? After fully charging, I prepared for the first ride with the new parts. We appreciate you customer service and willingness to do the right thing! This is one of the most common problems we hear about, so it's always worth checking first. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. 0000005863 00000 n What if the part I ordered did not solve the problem? These models of e-bike only feature an LED Display. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Now i have error code 30! Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! This issue is new and is being looked at now.. Its possible that you got a defective battery. It is not managed by iFixit staff. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. This is the best method to factory reset GOTRAX GXL V2. Store the screws and hook in a safe location for later use. Install the locking hook and the two screws into the head unit. Only tools required are the 4mm Allen wrench and a set of pliers. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. rider weight: 154 Lbs. Yes Shop safe on GOTRAX Official website. If your charger does not turn green when you plug it in, your problem may lie in your charger. Easy fix but annoying. There are many possible reasons why your Gotrax hoverboard is not balancing. These are as follows. Took 8 business days to fix (total of 11 calendar days). This may be caused by several factors, but luckily there are solutions to all of them. Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. You may need a replacement battery if your current one is faulty or has sustained physical damage. Make sure that these are not punctured if they are air-filled. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. Reattach the console/head unit by sliding it back into place. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . 0000000696 00000 n Is a fire hazard. trailer <]/Prev 856594>> startxref 0 %%EOF 129 0 obj <>stream EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. You may want to check your fuse box to see if any fuses are blown. This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. Back wheel brake mis-aligned. The key is to build your own vehicle with its own motor coil wire. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. When you plug your charger into the wall, the indicator light will turn green. This problem could be caused by many different things. Did you find it helpful? The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. In this video we take a look inside a GoTrax G2 Scooter. Disconnect the brake lever switch connector from the speed controller. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. The motor would sometimes "sputter" (not engage) when you push down the throttle. On that same hill last week I got about 16 top speed. We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. Since battery indicator has 4 bars, easy to do the math. We'll go through each electric scooter and the error codes that occur. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This was fixed with the company sending a replacement tire. Looking For The Best Lock For An Electric Scooter? Front tire making a very loud noise. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. Include an image for extra impact. Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. What did the brake pad rubbing sound like? When GOTRAX GXL V2 is powered on press and hold Power Button for 5 seconds. Beeping can also indicate uneven pressure on the hoverboard sensors. As an Amazon Associate I earn from qualifying purchases. Save my name, email, and website in this browser for the next time I comment. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. 0000000016 00000 n Took 8 business days to fix (total of 11 calendar days). (If you see an issue, please stop and consult a technician before proceeding.). Worse issue if in a crowd or on road and people behind you don't expect you to slow down. No. Gotrax is known for adapting its electric vehicles to the needs of consumers. Knowing how to read a wiring diagram can also be helpful when troubleshooting or making repairs. Of course, you could also have an issue with your battery. If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged.