Visually inspect the pilot burner and main burners annually. Shut off the water heater if you notice any unusual burner operation, until you obtain qualified service assistance. All Rights Reserved have to be cleaned as often, if ever, but tankless water heaters require more Continue holding down the gas control knob for about 1 minute after the pilot is lit. Troubleshooting any of these will require the manual for your specific water heater. It automatically shuts the unit down whenever it senses the presence or flammable vapor or the air inlet openings get blocked. Suppose a member of This indicates there is a problem with the internal circuit. You can easily reach the Richmond customer service department. ON/OFF Dial Control with adjustable digital temperature display. In addition to the hot water you needit gives you the power to know, control and protect. It will remind you that it is now time for a service check. Test for spillage at the draft hood relief opening after 5 minutes of burner operation. No, the direct ignition sends a spark to the main burner when hot water flow is detected. - YouTube 0:00 / 5:03 I have a richmond encore tankless water heater model RMTGH95DVN. Well, you can try doing these steps before you finally call a professional service: Make sure that your heater's power (within the breaker panel) has been turned off and your shower. How Long Does a Water Heater Take to Drain? While its a good idea to understand what is going wrong with your tankless water heater, physically troubleshooting the unit is best left up to the professionals. Check that the earth ground connection is properly connected. the harder your water, the higher the potential for damaging mineral buildup. You should familiarize yourself with Richmond water heater troubleshooting if you have the device at home. Allow several gallons to flush through the discharge line to an open drain. Rheem fault code 05 - Indicates imperfect combustion. The largest is the whole-house the RMTEX-36 (a 36 kW-unit), which is suitable for average to large homes. The LED status indicates the pressure switch remained opened longer than 5 seconds after the combustion blower was energized. Contact customer support. Remove the outer door from the water heater. Selling to customers throughout the U.S and Canada, Richmond manufacturers a variety of water heaters. You can only see the flame through the sight glass window located on the inner door. The RMTEX-11 is one of the larger point-of-use units in the Essential series, providing 2.68 GPM. It's expensive to continue to heat and re-heat water when you're not home or not using it. Dishwasher Smells Like Burning? Before removing the anode rod, make sure the cold water supply is turned off. 28 results for "Richmond Tankless Water Heater" RESULTS. Although the majority of Richmond heaters are tank models, the most energy-efficient and technologically-forward models are all tankless heaters. Turn on the gas supply and/or increase the inlet gas supply pressure. Richmond is one of the reputable brands, with several quality appliances on offer. Minimum Water Temperature: 85 degrees Fahrenheit. EZ-Link cable connects two tankless units to operate as one - now available for high demand applications. When the faucet is opened, the water flows through the Richmond Tankless Water Heater, which heats it to the temperature youve digitally set. To correct this code, close all hot water taps to reset the unit. Problem 4. If incomplete combustion is detected, the water heater corrects the problem to provide clean, efficient water heater operation at all times. by Troy Koopman | Appliances, Plumbing Advice | 0 comments. Check this too: Electric RV Water Heater How to & Troubleshooting Guide. Plus, they can be installed in locations where a storage water heater may not fit. Open the drain. Here are six of the most common problems and maintenance concerns for tankless water heaters: Keep reading to learn what signs to look for when identifying these issues and how to fix them! Necessary cookies are absolutely essential for the website to function properly. Heres what Turn off the gas valve (for gas heaters) or the circuit breaker (for electric heaters), and let the water in the heater cool completely. Point-of-Use 8kW, 11kW and 13kW Models. Other than the power, there are few differences between these three models in the Essential series. This indicates that the pressure switch remained closed longer than 5 seconds after the call for heat began. 0 light flashes, no color- Control Off/Pilot Out, 5 red flashes- Temperature sensor failure, 7 red flashes- Gas control or valve failure, Check thermopile connector to the Combination Gas Control to make sure that it is properly connected, Check thermopile wires for damage and replace if needed, Pilot recently extinguished and Thermopile is cooling down, Temperature knob recently turned to OFF position, Light the pilot following the proper lighting instructions, Temperature knob recently in pilot position and pilot is lit, Set temperature knob on Combination Gas Control to desired setting. Remove the screw attached to the upper heating element access cover and take it off. Gas valve LEDs will light separately or together to indicate the status or an error. To do so, follow the steps below: You should also leak test the factory connections to the Combination Gas Control (Thermostat) after the water heater is placed in operation. This means your water heater is having issues with either combustion air or venting. It's not always something you want to do on your day off, but it still needs to be done. Verify that the wiring to the pressure switch(es) is correct. The best thing to do is to call their customer support. Richmond water heaters are manufactured by Rheem and provide hot water with confidence. The knob needs to be depressed to light the water heater. First, inspect all vent pipes to ensure they are connected properly and free from puncture holes. Although Richmond markets the RMTEX-18 as a whole-house unit, it only supplies 4.4 GPM. To remove/clean the deposits, drain a few quarts of water from the water heaters tank every month. Alternatively, you can speak to someone directly during business hours. The Richmond Encore Tankless provides a compact solution for a continuous supply of energy-efficient hot water that won't run out. Combination Gas Control (Thermostat) Knob is not depressed while attempting to light pilot- Make sure you depress the knob as is required when lighting the water heater. If the combustion shut-off device is at fault or gets tripped, it will turn off the unit and the main burner won't stay lit anymore. It indicates one of the temperatures adjust buttons is stuck closed. Here are The Facts! Low voltage to the water heater. The thermostat is accurate to within one degree, which gives you great control over the temperature of the water. Customer Service Call Center 7:30am - 5:00pm Central Time Weekdays Phone: 800.621.5622 Offers continuous hot water quick and on demand for single point-of-use or multiple applications. The pilot burner tube might be pinched or clogged, thus preventing the pilot burner from lighting. For the electric type, the. The Most Likely Problem - The Thermocouple Is Bad 1.1 How To Fix 2 2. However, there are a few checks that apply to multiple models and water heater types: Everything requires some maintenance. Atlanta, GA 30328, Residential Condensing Tankless Water Heaters, Corporate Office: 1100 Abernathy Road, Suite 1700. RichmondTank Features Low first cost Low venting cost No electricity required Large variety of sizes available Flow rates of 12gpm and up High altitude installations to 10,000 ft Low NOx emissions - some models Click here to browse our residential tanks! Verify that the wiring to the pressure switch(es) is connected correctly. Richmond Encore Tankless Water Heater Troubleshooting Several common issues are typically related to the Encore tankless unit. If that is the case, you need to wait for the water heater to recover after an abnormal demand. Tankless units are used in residential and light commercial applications for an on-demand and continuous supply of hot water. It's full of built-in smart features to help prevent cold showers, alert you of issues before there's no hot water and . Pinched or clogged pilot burner tube- You need to clean, repair or replace the pilot burner. Air in gas line- Contact a qualified service technician to purge the air from the gas line. Not sure which product is the right addition to your home? We also use third-party cookies that help us analyze and understand how you use this website. Often, you can quickly determine the cause of a malfunction by being able to identify the code. Depending on your tankless water heater's capacity, too many simultaneous hot water applications (such as multiple showers running) can overload your water heater. Check to make sure that the water is on and that it flows. Pressure switches- Make sure the pressure switches are not kinked. As long as enough combustion air is provided, Richmond tankless water heaters can be installed in a utility room, garage, basement or attic, or on an outside wall . By the way, this guide won't cover the blinking codes. However, they are different from Rheem heaters, as Richmond develops its own innovative technology for use in a wide range of heaters for both residential and commercial applications. Test results have shown that a tankless gas water heater costs about 40% less to operate than an electric water heater, and about 30% less than a natural gas water heater. Toggle the ON/OFF switch located on the blower assembly to the OFF position. Yes, we do. This error code indicates high water temperature limit tripped. Copyright 2004 - First of all, make sure that you check the venting chart (provided through Richmond electric water heater manual). Low- Represents an approximate water temperature of 91, Hot- Represents an approximate water temperature of 125, A- Represents an approximate water temperature of 130, B- Represents an approximate water temperature of 140, C- Represents an approximate water temperature of 150, Very Hot- Represents an approximate water temperature of 155. This helps to protect homes. The Combination Gas Control is also constructed with a single-use gas shut-off device that will shut off the gas supply to the burner if the water exceeds normal operating temperatures. If the burner access door is removed, the burner access door gasket must be replaced. Most efficient water heater available with up to $5,000 in lifetime savings and less than 2 year payback*. Use this number to contact Ream for tankless water heater support: If you need customer support for your Ream or EcoSmart tankless water heater, contact this Eemax support line: 877-474-6473 Monday - Friday 9am / 5pm Before you call you will need the model number and serial number of your water heater. Some of the models are suitable for both multiple appliances or a single application it all depends on the incoming water temperature. Some additional features of the 7.0 outdoor model include a digital remote control, the best side-to-side clearance in the industry at inch, and 10 feet of thermostat wire included with the heater. If your Rheem tankless water heater shows an error code 00, try restarting it. link to How to Connect a Generator to Your Tiny House Without a Transfer Switch, Electric RV Water Heater How to & Troubleshooting Guide. Make sure that you clean all parts (tank and all heating elements) thoroughly. In addition, you can find many other top-rated Richmond water heaters, including larger models in the Encore RMTG series and a wider range of sizes in the Essential series. Atlanta, GA 30328. use a water softener to slow the buildup. Rheem Manufacturing Company The cookie is used to store the user consent for the cookies in the category "Analytics". Make sure that all joints are secure and that all combustion air-inlet and vent pipe supports are all in place. Circulates hot water from the heater through the homes plumbing allowing hot water to be ready at the tap when needed. Heaters in the Encore RMTG series even have an optional maintenance notice setting. Depress and hold the gas control knob all the way down. Close the drain valve on the tank and disconnect the garden hose. The smallest model in the range is the RMTEX-04 (a 3.5 kW-unit), which provides just 0.9 GPM. and this can impair the function of your water heater if you don't address is. Your Air Supply or Exhaust is Blocked. To fix the issue, try the following troubleshooting steps: This error code indicates that there is a problem with the internal circuit. The cookie is used to store the user consent for the cookies in the category "Other. It does not store any personal data. They are small and compact, wall-hanging, and take up much less space than the tank-type. Connect a garden hose to the drain valve near the bottom of the heater tank. Close the valve on the cold-water pipe feeding the water heater. Close the valve on the cold-water pipe feeding the water heater. The Richmond Hybrid is also EnergyStar Compliant and may qualify you for a local or utility rebate. Richmond tankless water heaters from the mid-efficiency series (RMTG series) are available in three sizes delivering plenty of hot water from two to four baths. Additional features of this model include advanced self-modulation and external digital thermostat control. Another possible reason is the blower is unplugged. Keep in mind that in addition to lower operating costs, useable square footage is gained by choosing tankless! Tankless Electric Water Heaters. Check the vent and/or combustion air-inlet systems for obstructions. Often, this issue is caused by the gas supply, so check to make sure your propane tank is full before you do anything else. Wait for some time and the hot water supply is ready for use. The consortium of manufactures agreed on flame arrestor plate technology to create the new generation of FVIR water heaters. Space-saving design for installation in limited spaces, Enjoy Continuous Hot water and save up to $1,100 over 12 years*. RMTEX-18 18KW Richmond Essential Whole House Tankless Water Heater - Best Whole House. Keeping your water heater properly maintained helps ensure it operates smoothly and efficiently, it is free of problems, and serves you for many years. Analytical cookies are used to understand how visitors interact with the website. The Combination Gas Control (Thermostat) has a built-in safety shut-off device that is designed to shut off the gas supply to the burner if the pilot is extinguished for any reason. You need hot waterand peace-of-mind. The best way for you is to go to the official website and find thorough information there. When something isnt functioning properly, the first step is to take a look at your water heaters monitor or controller to see if theres a flashing error code. Best Richmond Tankless Water Heaters. Set the thermostat to the lowest setting by pressing the COOLER and HOTTER arrow buttons at the same time and holding them for 1 second. Turn on the gas and light the pilot (as applicable) or turn on the circuit breaker. You can set the temperature anywhere you want from between 80 and 140 degrees Fahrenheit, changing the thermostat in single-degree increments. Tankless heaters heat water on demand. The combination gas control was set at its lowest setting before the water heater was shipped from the factory to comply with safety regulations. The cookies is used to store the user consent for the cookies in the category "Necessary". These are designed to meet a diverse range of water needs. To fix this problem, you first need to purge the air from the gas line and then try again to see it will light. Flame Failure is generally caused by either a gas pressure problem or an electrical issue. The Essential series consists of just tankless electric water heaters. Locate a category below and choose one of the available options. Check the outdoor combustion air-inlet and vent terminals to make sure that there are no obstructions, and that there is no damage nearby caused by condensate. Many user and installer-friendly features make the Richmond Encore Tankless the easiest tankless water heater to own. Set the thermostat dial to the lowest setting by turning the thermostat dial clockwise until it stops. On the Richmond website, youll find an online form to submit a question, complaint, or comment. Its crucial before you can move on to the next troubleshooting. Watertechadvice.com is supported by readers. A digital display makes setting a precise water temperature, or monitoring the unit's status, a snap! If you purchase through referral links on our site, we make a commission at no extra cost to you. The cookie is used to store the user consent for the cookies in the category "Performance". No reviews. You can find all the above Richmond water heaters for sale on Amazon, where youll also find the technical specifications for each model. Begin with slowing down the flow rate of your water heater. Encore RMTGH is a series of high-efficiency condensing tankless gas water heaters designed for continuous hot water Efficiency Up to .93 UEF with stainless steel condensing heat exchanger Intelligent electronic controls designed to increase energy efficiency and safety Performance Exclusive! of cold water before the temperature slowly climbs back up. Although a second unit might seem like a large investment, it can actually save you money in the long run since youll use less water while waiting for hot water to arrive and less gas to heat the water. Read or obtain the manual for your specific model and check any other recommendations that are suggested for your specific water heater. David is an expert in all things plumbing, heating, cooling, and water treatment. This helps conserve energy and prevent a build-up of dangerous hydrogen gas. Do not use gas control knob to regulate gas flow to burner. View Product Tankless Electric This is also a means of assuring that there is power to the water heater. Better still, it functions at up to 8,400 feet above sea level. The best models utilize condensing . If the method doesnt work, you can always contact customer support. Press and release the COOLER button until the desired setting is reached to decrease the temperature. Electrical polarity to the unit is incorrect. Even if you dont have the technical background, experience, or skill, you can still understand the issues faced by your unit and then come up with the solution. The error code 13 keeps coming on even after I reset Mike R., Plumber 16,751 Satisfied Customers 20 years of plumbing experience, including high end homes and service. You can consult your manual, or you can check online. This saves space and the cost of venting. Check that all wiring is correct and secure. The Digital Temperature Controller can be mounted in any room. If there is not enough or no hot water, it could be that water usage may have exceeded the capacity of the water heater. This water heater uses heat pump technology to achieve a 3.55 uniform energy factor. We strongly encourage you to hire a licensed plumber to perform the diagnostics and physical troubleshooting of your tankless water heater. These cookies will be stored in your browser only with your consent. Lastly, check the valve error codes. FVIR stands for Flammable Vapor Ignition Resistant. Tankless water heaters are a great investment for your home or office. As the unit is more powerful than the RMTEX-18, it has four copper immersion heating elements. Water Connection Size: 3/4 inch. Step 01 - Turn Off The Power. In addition to having an energy efficiency rating of 0.82 UEF, its ultra-low NOx burner makes this model a green choice. long, narrow path to the heat exchanger. Richmond Encore Tankless is about one third the size of a conventional water heater. Whether you use a traditional or a tankless water heater, Blocked vent system- Have a qualified service technician evaluate vent system for blockage. Hold down both COOLER and HOTTER temperature adjustment buttons at the same time for one second to Wake up the temperature indicators. Also, check to make sure the ON/OFF switch is not turned OFF. If you do not smell gas, proceed to turn on all electrical power to the appliance. You also have the option to opt-out of these cookies. Tankless water heaters are also called The popularity of oversize tubs is growing, and so is the demand for large volumes of low-cost hot water. Its all possible with the Richmond ENCORE Electric Water Heater with LeakGuard and the EcoNet App.3, Check and adjust temperature, set schedule, change operating mode and view energy usage, Avoid cold showers by checking if there is enough hot water, Identify which element needs to be replaced for easier service call scheduling, View weekly, monthly and yearly energy usage reports, Learn immediately about any service needs or unexpected leaks, Adjust water set temperature to balance hot water needs via the EcoNet App or hands-free voice control with Amazon Alexa, Save energy on water heating costs while away and return home to a tank full of perfectly hot water, Helps you connect with customers by giving them an easy way to reach and share codes with you for repeat business and simpler service calls, Allows plumbers to view detailed alerts and alarm codes while at the water heater to expedite service 99. . This natural gas condensing indoor tankless water heater with built-in recirculation provides instant hot water at the tap, reduces water waste, and is ENERGY STAR certified. If there are error codes, troubleshoot to clear the error and fix the issue. If the status light blinks red more than one flash every three seconds, here is what the error code and means and what to do to clear the error: This indicates low thermopile voltage however pilot is lit. One of them is about adjusting the temperature. There are 6 LEDs; with the last three indicated as A, B, and C. This indicates there is an open earth ground circuit to the ignition system. This monitors the temperature of the heat exchanger and will shut the unit down if it exceeds a safe temperature. There is also an indoor version of this model. Locate the piezo-electric spark generator which is located on top of the combination gas control. Otherwise, youll need to undergo more expensive installation. The new generation Tankless Technology Water Heater from Richmond only heats water on demand. However, if your tankless water heater frequently becomes overloaded, you should consider either upgrading to a tankless water heater with a higher capacity or adding a second unit. When the second shower began, the initial warm Copyright 2004 - Rheem Manufacturing Company All Rights Reserved; Corporate Office: 1100 . Electronic devices have their own shares of issues; some may be quite common, while others are unique and special. Knowing how to properly use your heater is not only essential from the economic point of view but for safety as well. Is Spray Paint Flammable? 3 Richmond Tankless Water Heater Reviews from Consumers Online, 4 Richmond Tankless Water Heaters Warranty and Customer Service. It also has a first-year in-home labor warranty. Drain the water heater and piping if they might be subjected to freezing temperatures. Open the drain valve on the tank all the way and let the tank drain completely. To prevent wastage of heated water, the 7.0 model is recirculation kit ready. Atlanta, GA 30328, Corporate Office: 1100 Abernathy Road, Suite 1700. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. All Rights Reserved The pilot burner should be cleaned or replaced in this case. Water Tech Advice is a participant in the Amazon Services LLC Associates Program and other partner programs, which are affiliate advertising programs designed to provide a means for sites to earn advertising fees by referring users to merchant stores. Click here to review this water heater's Energy Guide for more details. If you have an electric unit from Richmond, you may have experienced a sudden temperature change in your shower. Take a tool such as a flat head screwdriver to adjust the temperature to the desired limit. Richmond urged the ANSI standards be reviewed. To avoid damage, flush your water heater every six months We do all the time-consuming research and testing for you. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. 929 East 41st St. PO Box 4200 No, the minimum temperature adjustment for RTG series waters heaters is a 2 degree increments from 100 F up to 120 F and 5 F increments from 120 F to 140 F. An Over Heat Limiting Film wrap is wrapped around the entire heat exchanger. This is likely to be enough for a condo or a small house in a warm climate, but it is more suited as a point-of-use water heater for homes in cold climates.